Functions of Public Affairs and Consumer Protection
- Manages effective systems of communications in support of the Agency's goals and objectives for internal and external communications
- Manages the corporate image of the Agency
- Issues press releases, organize press conference and publish Newsletter
- Corporate promotions like documentaries, radio jingles etc
- Manages the Agency's social media handles
- Archiving of Agency's activities in pictorial and video format
- Handles Protocol / Passages of staff and visitors
- Projecting and managing the policy thrust of the Agency
- Attending to Agency's consumers enquires to a satisfactory conclusion
- Creating and maintain data base of consumers of Agency's products and services
- Monitor, Inspect and Enforcing compliance with Agency's standards for service delivery
- Organize and conduct public enlightenment on Agency's products and services
- Publish journals that create awareness for consumers of Agency's products and services
- Collaborate with relevant enablers and end users of Agency's products and services
- Ensure Consumers get effective and satisfactory service delivery
- Ensure compliance with extant laws for service providers
- Coordinate activities to create awareness and actions to sell the Agency's products and services to the public
- Develop strategies for market and product segmentation to optimize sales of Agency's products and services
Units under Public Affairs and Consumer Protection
- PUBLIC RELATIONS
- PROTOCOL
- CONSUMER PROTECTION
- COMMERCIAL
- SERVICOM
- ACTU
