1. What is the Consumer Protection Unit (CPU) of NiMet?

The Consumer Protection Unit (CPU) is a specialized office under the Directorate of the Public Affairs & Consumer Protection within NiMet to safeguard the rights and interests of consumers of NiMet’s meteorological products and services. The Unit handles complaints, ensures transparency, and promotes accountability in the delivery of weather and climate information.

2. What services does NiMet provide?

NiMet delivers a wide range of meteorological and climate services to support national development. These include:

• Weather forecasts, warnings, and advisories
• Seasonal climate predictions
• Aeronautical Meteorology
• Marine and agricultural weather services
• Climate data, statistics, and research products

3. Who may lodge a complaint with the CPU?

Any consumer of NiMet’s services, including individuals, organizations, airlines, farmers, industries, government agencies, and the general public, is entitled to lodge a complaint.

4. What type of complaints can be reported?

Complaints may include, but are not limited to:

• Inaccurate, delayed, or unavailable weather information
• Misuse or misrepresentation of NiMet forecasts by third parties
• Challenges in accessing NiMet products and services
• Dissatisfaction with customer service delivery

5. How can complaints be lodged?

Consumers may submit complaints through the following channels:

• Email: consumerprotection@nimetagency.org.ng
• In Writing: Send a letter to: The Department of Public Affairs & Consumer Protection, Bill Clinton Drive, Nnamdi Azikiwe International Airport, FCT, Abuja-Nigeria or designated Zonal Offices nationwide
• Website: www.nimet.gov.ng

6. What is the timeframe for complaint resolution?

The CPU acknowledges all complaints within 2 working days of submission. Resolution or feedback is provided within 10 working days or more depending on the complexity of the matter.

7. Is there any cost for lodging a complaint?

No cost is required. The complaint process is free of charge.

8. What process follows after lodging a complaint?

• An acknowledgment and reference number will be issued.
• The complaint will be duly investigated.
• Corrective action will be taken, and feedback will be communicated to the consumer.

9. What if a consumer is dissatisfied with the resolution?

A consumer may request a review of the decision. If the consumer is not satisfied with the initial response, the consumer has the right to escalate the complaint to a higher authority within the Unit, whose contact details will be provided upon request.

10. How does NiMet guarantee consumer protection?

NiMet adheres to national and international standards in meteorological service delivery. The CPU ensures fairness, accountability, and effective redress mechanisms in handling consumer concerns.

11. Can consumers seek clarification on NiMet’s forecasts?

Yes. Consumers are entitled to seek further clarification, interpretation, or training on the use of NiMet’s weather and climate products, particularly in critical sectors such as agriculture, aviation, marine, and disaster risk management. These services may come at a cost to the consumer.

12. Does the CPU address misinformation on weather forecasts?

Yes. Consumers are encouraged to report instances of false or misleading weather information attributed to NiMet. The CPU will investigate and provide official clarification.